Returns and Refunds Policy

Thank you for shopping at CLAUDIA’S JEWELRY INC.

If you are not completely satisfied with your purchase, you may return your item, Return Merchandise Authorization (RMA) requests will only be reviewed when made within 3 days of receiving your order. If you find an issue with a product you have received and would like to return the item, we ask that you immediately contact us at  (773) 523-4667 to describe the issue and request an RMA. buyers will be responsible (1.) your original shipping charges (2.) the return shipment also 10 % restocking fee will be charged as well, all pieces must be returned in original condition including tags with original packaging, any type of alterations will void a return. Shipping charges will only be refunded when the item is determined to be defective.

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). claudia’s jewelry inc. reserves the right to change its payment procedures at any time without prior notice to you.

“We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology”

Refused and Undelivered Shipments

Please Note: If you refuse a shipment on an order which you have placed with us, if you decide that
you do not want to take delivery of an item because you do not want to pay customs fees to your
government, or if you miss the scheduled Federal Express delivery attempts to your delivery address and your undelivered order is returned to us, the Federal Express shipping charges for both
(1.) your original shipping charges (2.) the return shipment from your country also 10 % restocking fee will be deducted from your refund once the returned shipment has been received by us.

Our products can be returned within 3 days of receiving the item

To be eligible for a return, please make sure that:

  • Return the product within 3 days of delivery
  • The product is in its original packaging original condition including tags
  • The product isn’t used or damaged any type of alterations will void a return.

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

Send the product with its original packing to:

Claudia’s Jewelry Inc.

4644 S. Ashland Ave Chicago IL 60609 USA

Layaway

We have an interest-free layaway plan that runs from 3-4 months from the initial date of deposit. Simply make a deposit on your item and we will set your watch/jewelry on layaway for you until it is paid in full. Once you have paid for your purchase in full, we will ship your item directly to you. Items are not shipped until paid in full.

LAYAWAY OFFER

Any cancellations or order modifications will result in the termination of this offer. If your layaway order expires (after 3-4 months), the offer will be removed and the price will be updated to match the current prices. By placing a layaway order you agree to these terms and conditions. Layaway guarantees the price of the item, not availability. If the item is not currently available after your order is completely paid off, please allow us  2 to 3 weeks to complete the production of the item.

Any cancellations or expired layaways will result a store credit toward a future purchase. The down payment deposit is non-refundable in case you would like to cancel your layaway. Returned layaway orders are eligible for store credit only.

Until item is paid in full it will remain claudiasjewelryinc.com property. The payments thereafter may be made at your convenience in accordance to the terms at the time of the layaway purchase. In the event an item is not paid in full or canceled, cancellation fee is $25.00 and refunds for remaining layaway payments or exchanges are given only as store credit for next purchase.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from CLAUDIA’S JEWELRY INC.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: